找回丢失的邮件
Whether you are sending it or receiving it, your mail is important to you and the U.S. 邮政十大网堵平台®. When mail is lost or delayed, we want to find it. If you think your package or mail is lost or delayed, follow these steps to help us find your mail.
How to Start Your Search
1. Check the Current Status
Before you begin your search, if your package or mail has tracking, check 美国邮政总局 跟踪® to see its current status.
通知交货® 用户
通知交货 provides a digital preview of your incoming mail. There may be occasions where a mail item may be delayed in reaching its destination. For additional information, please visit 通知交货 常见问题.
2. Complete a 帮助 Request Form
We recommend that you complete our online help request form before you start a missing mail search. Please use a desktop computer to submit your form.
We'll forward your request to your local Post Office™ facility to help locate any missing items.
3. Submit a Missing 邮件搜索 Request
If after 7 business days from when you submitted your online help request form your mail or package hasn't arrived, submit a Missing 邮件 search request with the following information:
- 发送er mailing address
- Recipient mailing address
- Size and type of container or envelope you used
- Identifying information such as your 美国邮政总局 跟踪 number(s), the mailing date from your mailing receipt, 或Click-N-Ship® 标签收到
- Description of the contents such as what it is and the brand, model, color, or size, if applicable
- Pictures that could help us recognize your item
What to Expect Next
美国邮政总局® 邮件搜索
When we receive your Missing 邮件 search request, we will send you a confirmation email. We will also send you periodic updates about the search.
If we find your package or mail, we will send it to the address you provided. Please note, sometimes we cannot find missing mail items. It is also possible that your package or mail will not be recovered because it was not safe to forward.
Requesting a Refund
If you used a service with a money-back guarantee such as 优先邮件 Express®, you may be able to request a refund.
提出索赔
If your mail or package included insurance, you may be able to file an insurance claim. For damaged or missing contents, we recommend filing a claim immediately, but you must file no later than 60 days from the date of mailing.